Privacy Policy

1. Introduction

Swazi Host (PTY) LTD ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services in Eswatini and internationally.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information

• Full name and contact details
• Email address and phone number
• Company name and registration details
• Billing and payment information
• Identification documents (for business verification)

2.2 Technical Information

• IP addresses and browser type
• Device information and operating system
• Website usage data and analytics
• Log files and error reports

2.3 Service Usage Data

• Account activity and service usage patterns
• Support request history
• Billing and payment history
• System configuration preferences

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our services
• To process payments and manage billing
• To communicate with you about services and updates
• To provide customer support
• To improve and optimize our services
• To comply with legal obligations in Eswatini
• To prevent fraud and enhance security
• For marketing purposes (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity to provide services
• Legal compliance with Eswatini regulations
• Legitimate business interests
• Your explicit consent for specific purposes

5. Data Storage and Security

5.1 Data is stored on secure servers located in Eswatini and South Africa.
5.2 We implement industry-standard security measures including encryption.
5.3 Regular security audits and vulnerability assessments are conducted.
5.4 Access to personal data is restricted to authorized personnel only.
5.5 We retain data only as long as necessary for business or legal purposes.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers necessary for service delivery (with strict confidentiality agreements)
• Payment processors for transaction handling
• Legal authorities when required by Eswatini law
• Third parties with your explicit consent

We do not sell your personal information to third parties.

7. International Data Transfers

As a Southern African company, we may transfer data to:

• Our regional data centers in South Africa
• International service providers with adequate data protection measures
• Jurisdictions with data protection standards comparable to Eswatini

8. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing activities
• Request data portability
• Withdraw consent for marketing communications
• Lodge complaints with relevant authorities

To exercise these rights, contact us at privacy@swazihost.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience on our websites
• Analyze website traffic and usage patterns
• Remember user preferences and settings
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

• Notify affected individuals within 72 hours of discovery
• Report to relevant authorities as required by Eswatini law
• Take immediate steps to contain and remedy the breach
• Implement measures to prevent future breaches

12. Third-Party Links

Our services may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Dashboard notifications for logged-in users

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer:
Swazi Host Data Protection Officer
Email: dpo@swazihost.com
Phone: +268 3555 2210 / 7646 2173
Address: Manzini, Eswatini
Response Time: We aim to respond within 5 business days